101 Gardner Park Peachtree City, Georgia 30269
Duties, VAT, & customs fees:
Value added tax charges, custom duties, & handling fees are the responsibility of the customer on International purchases. Our policy on returned items is that VAT will not been refunded once it has been paid. This applies to goods that are pre-cleared when VAT has been paid through Federal Express shipments. When choosing Federal Express you are acknowledging your acceptance of this policy. Some countries require duties & custom fees to be paid upon arrival. When choosing a shipment method, if you choose USPS or Federal Express, once the shipment leaves our facility responsibility for the package is with the customer including all fees.
|Made To Measure Clothing Policy||
All of our made to measure products are handmade in our studio. We require that our customers respond to our correspondence in regards to measurements. You may submit your measurements using our video explaining how to. However, we prefer you to schedule either a Skype or Facetime fitting.
When you purchase a made to measure item it is understood that we will be ordering materials & waiting for your response to manufacture the item. If you do not respond within 10 calendar days of our request for measurements then a store credit will be issued.
These items take anywhere from 10-15 days from measurements to be shipped. This is due to the fact that we order raw materials and change each pattern per your personal measurements.
There are no returns, only exchanges for our bespoke items.
|Price Adjustments||Price adjustments & promotions are based on a timely manner & run for specific time periods. There is a 2 day window in which we will honor adjustments to prices that begins upon receiving your item prior to the promotion start. Bespoke items or anything that is made to order does not qualify.|