Customer Service

SHIPPING & HANDLING
RETURNS & EXCHANGES
SIZE GUIDE

 

Contact Us

Email
info@sheehanandcompany.com

PR
pr@sheehanandcompany.com

Wardrobe/Stylists

info@sheehanandcompany.com

Creative

stephen@sheehanandcompany.com

Phone
(323) 522-3992

Address

667 N. Berendo St. Los Angeles, CA 90004

 


 

Shipping & Handling

E-mail receipt of your tracking number doesn't mean your order has shipped, it simply means your order has been packaged and processed. You will not receive exact tracking information until package is scanned at the post office. This process may take an additional several days depending on the day of the week and time of the year (I.E. government / national holidays). Orders will be shipped within 5-10 business days after form of payment clears. 

Domestic orders over $150 will be shipped using USPS Priority Mail (3-4 business days / comes with tracking). International orders over $200 are shipped using Fedex (8-12 business days). The time for your order to clear customs varies in each country and can take weeks. If you haven't received your package, please contact your local customs office.

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Returns & Exchanges

We gladly accept returns in NEW AND UNWORN CONDITION accompanied by RECEIPT AND TAGS ATTACHED within 14 calendar days of receipt of shipped goods. Return shipping is the responsibility of the customer. There will be a 15% restocking fee deducted from refund.

For exchanges: We only replace items if they are defective or damaged.  If you need to exchange it place the order for a new one, send us an email at info@sheehanandcompany.com and send your item to: 667 Berendo St  Los Angeles California US 90004. We will refund the amount for returned item upon receiving it.

We recommend purchasing the correct size & color online. Returns and credits will be processed within 5 days of being received. Refunds are issued to the original form of payment in person or via Paypal for online orders. Sale items or marked down items are considered final sale. Sales for wardrobe & styling will not be accepted as returns. Any items not accompanied with a receipt or if receipt is lost, will be subject to store credit only. No exceptions.

 

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International

Duties, VAT, & customs fees:

Value added tax charges, custom duties, & handling fees are the responsibility of the customer on International purchases. Our policy on returned items is that VAT will not been refunded once it has been paid. This applies to goods that are pre-cleared when VAT has been paid through Federal Express shipments. When choosing Federal Express you are acknowledging your acceptance of this policy. Some countries require duties & custom fees to be paid upon arrival. When choosing a shipment method, if you choose USPS or Federal Express, once the shipment leaves our facility responsibility for the package is with the customer including all fees.

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Made To Measure Clothing Policy

All of our made to measure products are handmade in our East Hollywood studio. We require that our customers respond to our correspondence in regards to measurements.  You may submit your measurements using our video explaining how to.  However, we prefer you to schedule either a Skype or Facetime fitting.

When you purchase a made to measure item it is understood that we will be ordering materials & waiting for your response to manufacture the item. If you do not respond within 10 calendar days of our request for measurements then a store credit will be issued. 

These items take anywhere from 10-15 days from measurements to be shipped. This is due to the fact that we order raw materials and change each pattern per your personal measurements.

There are no returns, only exchanges for our bespoke items.

 

 

 

Price Adjustments  Price adjustments & promotions are based on a timely manner & run for specific time periods. There is a 7 day window in which we will honor adjustments to prices that begins upon receiving your item prior to the promotion start. Bespoke items or anything that is made to order does not qualify.

 

Size Guide

 Men's

Women's

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